Complaints and Grievances
 

For any complaints or grievances, we request you to get in touch with our compliance officer Stock Broker - @ +91 9393136201, DP – @ +91 9393352485 or send an email to rlpsec_grievancecell@yahoo.com, rlpdp_grievancecell@yahoo.com.

The Investor Services Cell (ISC) of the Exchange caters to the needs of investors by resolving the queries of investors, resolution of investor complaints, and providing Arbitration Mechanism for quasi-judicial settlement of disputes. At each of the above ISC centres, Exchange has constituted Investor Grievance Resolution Panel (IGRP).

All complaints which do not get resolved within sixty days from the date of lodging the complaints with Exchange or cases where parties are aggrieved by the resolution worked out would be referred to IGRP.

On receipt of a complaint in the prescribed format, Exchange initially tries to resolve the complaint by following up with the member and the complainant.

The exchange even accords appropriate counselling to the parties in dispute for the redressal of the complainant through the mutual settlement process.

Complaints are ordinarily resolved within a period of sixty (60) days. If the complaint remains unresolved, it is referred to Arbitration.

For any issues related to our company operations – you may mail us at rlpsec_grievancecell@yahoo.com, rlpdp_grievancecell@yahoo.com or rlpsecurities@yahoo.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with

CDSL (Depository) at https://www.cdslindia.com/Footer/grievances.aspx
BSE (Exchange) at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
NSE (Exchange) at https://investorhelpline.nseindia.com/NICEPLUS/
MCX at https://www.mcxindia.com/Investor-Services - (for MCX related grievance )
OR
You can also lodge your grievances with SEBI at https://scores.gov.in or contact SEBI on their Toll-Free Helpline at 1800 266 7575

 
 
 
 
 
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SEBI Registration No's: NSE / BSE / MCX : INZ000166638. Depository Participant: IN- DP-224-2016.
AMFI Registered Number - 29900 - AMFI-Registered Mutual Fund Distributor since June 2008.
Compliance Officer :- Name: Ch.V.A. Varaprasad, Mobile No.: 9393136201, E-mail: varaprasad.challa@rlpsec.com
Grievance Cell: rlpsec_grievancecell@yahoo.com , rlpdp_grievancecell@yahoo.com
Procedure to file a complaint on SEBI SCORES: Register on SCORES portal. Mandatory details for filing complaints on SCORES: Name, PAN, Address, Mobile Number, E-mail ID. Benefits: Effective Communication, Speedy redressal of the grievances.
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